Frequently Ask Questions

Our Available Plans and Prices

Monthly Subscription for Home Fitness Routine - $7.99/Month

Annual Subscription to All Programs for Home Fitness Routine - $24.99/Year

Monthly Subscription Unlimited Public Performance License - $14.99/Month
(For any Business Plan, Care Sector or Fitness Clubs)

Annual Subscription Unlimited Public Performance License - $99.99/Year
(For any Business Plan, Care Sector or Fitness Clubs)


How Use Your Coupon Code

During the checkout process, customers can enter a coupon code in order to receive a discount. Each customer can only enter one coupon per purchase and the code must match exactly.

Depending on the device being used, the checkout experience and placement of the coupon code field may vary. It is important to inform customers about the coupon code location to ensure they are able to enter their code before completing checkout.

For Desktop browser, the coupon code field will appear on the right side of the final checkout page.

For Mobile Browser, on phones and some tablets, the coupon code field may appear above the credit card information fields.


Using Chromecast

Customers can use Chromecast to watch your videos on their TV by casting from their laptop, tablet, or phone.

To watch videos by using Chromecast:

- Make sure Chromecast is set up on your TV

- Make sure your laptop or device is logged on to the same WiFi network as your TV

- Open the video on your laptop or device and click on the Chromecast icon.

- In the pop-up that appears, select the desired TV and cast.


Using Airplay

Customers can use AirPlay to watch your videos on their TV by playing from their Mac, iPad, or iPhone.

To watch videos by using AirPlay:

- Make sure your Apple TV is set-up

- Make sure your Apple device is logged on to the same WiFi network as your Apple TV

- Open the video on your Apple device and click on the AirPlay icon.

- In the pop-up that appears, select the desired TV and the video will begin playing


Using an HDMI Cable

If customers do not have the option for Chromecast or Airplay, they can still watch your videos on their TV by directly connecting their laptop to the TV with an HDMI cable.

To connect a laptop to a TV with an HDMI cable:

- Locate the HDMI port on the laptop and the HDMI Port on the TV

- Connect one end of the HDMI cable to the laptop

- Connect the other end of the HDMI cable to the TV

- Using your TV remote, switch the Input to HDMI


Supported Browsers

For the optimal viewing experience on Uscreen powered websites, we recommend using the most recent versions of Chrome, Firefox, or Safari.

If customers experience playback issues, one potential reason might be that they are using an outdated browser or Internet Explorer. Uscreen does not support browser versions released more than 5 years ago or any version of Internet Explorer.

Customers can download an updated version of their favorite browser or download/install Google Chrome or Mozilla Firefox (for free) to improve their end user experience.


Customer Subscription Cancellation Process

In order to cancel a subscription, Customers need to go through the process below to officially cancel their subscription.

To cancel a subscription:

- Customers must logged in and navigate to the user dashboard via the My Account or Dashboard link

- From the user dashboard, click on Billing

- In the Billing view, locate the active subscription and click on Change Plan

- Click Cancel Membership. Once this step is complete, the subscription will be officially canceled and the customer will not be charged for the subscription in future months.